Full Circle Customer Care Plan


7-Day Exchange Policy

24 Hour Roadside Assistance

120-Point Vehicle Inspection

Complimentary First Service

Complimentary Bi-Annual Inspections

90-Day / 3,000-Mile Ltd Powertrain Warranty

Pick Up & Drop Off For Service Appointments

^As a valued Customer of Rimrock Certified Select, you are entitled to exchange your vehicle, described below, for another vehicle in our inventory for any reason whatsoever within 7 days from the date of your purchase upon the following terms and conditions:

• Your vehicle must be in the same condition as it was with no more than 400 additional miles from the time of sale.
• Your used vehicle can only be exchanged for another used vehicle. 
• Other than the security interest granted to us on your vehicle at the time of sale, there shall be no other liens on your vehicle.
• Exchange vehicles exclude advertised units (which include internet sale priced units). Based on KBB retail price customer to pay the difference if more expensive vehicle and dealer will reimburse if a lower priced vehicle (not to exceed 25%), with any trade in equity (positive or negative) and cash down payment on your vehicle purchase applied to the exchange vehicle purchase. A KBB to App retail exchange.
• In no event shall cash be refunded to customer. Customer is responsible for sales tax, license and other fees pertaining to the exchange vehicle.
• This exchange agreement is limited to your vehicle only. No exchange rights exist with respect to the vehicle purchased in exchange for your vehicle.
• Customer must present this certificate and vehicle to the dealership's General Manager within 7 calendar days of the date of purchase. TIME IS OF THE ESSENCE.
• The exchange will be a rescission of the initial transaction contemporaneous with the execution of the superseding second exchange transaction. If conditions of the exchange transaction are not satisfied, including your credit worthiness, the initial transaction remains in full force and effect.

^^24/7 Roadside assistance runs concurrent with the limited powertrain warranty. ^^^Every vehicle we sell must pass a thorough 120-point mechanical and safety inspection to wear the Certified Select label that qualifies for Full Circle Customer Care program. *First service includes oil change and inspection. *^Every Certified Select vehicle is entitled to a bi-annual mechanical and safety inspection free of charge. Appointments will be set at time of delivery for six months and twelve months. **Available on vehicles under 100,000 miles. Whichever comes first, from original in-service date. See dealer for limited-warranty details. ***Every Certified Select customer is eligible for complimentary pickup and delivery when scheduled for mechanical, repair or maintenance visit. Certain mileage restrictions apply. Must schedule in advance.